At loy4d, your privacy is not an afterthought — it is foundational to how we operate. This Privacy Policy explains in plain, professional language exactly what data we collect, how we use it, who we share it with, and how you can exercise control over your personal information.
loy4d collects only the personal data that is strictly necessary for operating your account, processing transactions, and fulfilling regulatory obligations. We do not collect data speculatively or for undeclared purposes.
All data transmitted between your device and loy4d is protected by industry-standard SSL/TLS encryption. Sensitive data at rest — including payment details and identity documents — is stored using AES-256 encryption.
loy4d will never sell, rent, or trade your personal data to third-party marketers. Data sharing is limited to service providers who need it to deliver the Platform's features, and to authorities where legally required.
You have the right to access, correct, or request deletion of your personal data at any time. loy4d responds to all data subject requests within 30 calendar days of receipt, free of charge for the first request per year.
We retain your personal data only for as long as your account is active or as required by applicable law and regulatory obligations. When data is no longer needed, it is securely deleted or anonymised.
loy4d's data practices are designed with Indonesian players in mind. We operate in accordance with internationally recognised data protection standards and take all reasonable steps to align with best practices applicable to Indonesian residents.
Throughout this Privacy Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "loy4d" / "We" / "Us" | The operator of the loy4d Platform at https://loy4d.club, including its employees, agents, and contracted data processors . |
| "Platform" | The loy4d website, mobile-optimised site, and all associated services, games, and features accessible at https://loy4d.club. |
| "You" / "Member" / "Player" | Any individual who visits, registers on, or uses the loy4d Platform in any capacity. |
| "Personal Data" | Any information that identifies or can reasonably be used to identify a natural person, including name, email address, phone number, IP address, and financial account details. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, transmission, alteration, and deletion. |
| "KYC" | Know Your Customer — the identity and document verification process loy4d conducts before permitting withdrawals or access to certain account features. |
| "Cookies" | Small text files placed on your device by the Platform to store session information, preferences, and analytics data. |
loy4d collects the following categories of Personal Data from Members and visitors to the Platform:
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, nationality, Indonesian National Identity Card (KTP) number or passport number. |
| Contact Data | Email address, mobile phone number (Indonesian number preferred), city of residence (e.g., Jakarta, Surabaya, Bandung, Bali, Medan). |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal transaction history, account balance. |
| KYC & Verification Data | Scanned or photographed identity documents, proof of address documents, selfie photographs submitted alongside ID documents. |
| Technical Data | IP address, browser type and version, device type and operating system, screen resolution, time zone setting, referral URL. |
| Usage Data | Pages visited, games played (slots, live casino, sportsbook markets, togel draw bets), session duration, click-path data, bet history, wagering patterns. |
| Communications Data | Records of live chat conversations, support ticket content, email correspondence with the loy4d support team, and any feedback or complaint submissions. |
| Marketing Preferences | Your opt-in or opt-out status for promotional emails, SMS notifications, and push notifications. |
Special Categories of Data. loy4d does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, biometric data, or health data, except where a Member voluntarily discloses health-related information in the context of a responsible gaming self-exclusion request. Such disclosures are handled with the highest level of confidentiality.
loy4d collects Personal Data through the following channels:
You are never required to provide more data than is strictly necessary for the feature you wish to use. However, certain core features — including withdrawals and access to high-stakes games — are only available to Members who have completed full KYC verification.
loy4d processes your Personal Data for the following purposes:
Automated Decision-Making. loy4d uses automated systems for fraud scoring, bonus eligibility checks, and responsible gaming risk assessments. Where an automated decision significantly affects your account (e.g., a temporary suspension triggered by fraud signals), you have the right to request human review of that decision by contacting our support team.
loy4d processes your Personal Data under one or more of the following legal bases depending on the purpose of processing:
| Legal Basis | Applicable Processing Activities |
|---|---|
| Contractual Necessity | Account registration, deposit and withdrawal processing, bet settlement, KYC verification required to fulfill our obligations to you as a Member under the Terms & Conditions. |
| Legitimate Interests | Fraud prevention, security monitoring, platform analytics, improvement of our services, and responsible gaming surveillance — where our interests do not override your fundamental rights. |
| Consent | Marketing communications (email, SMS, push notifications). You may withdraw consent at any time by updating your communication preferences in your account dashboard or by contacting support. |
| Legal Obligation | KYC/AML record-keeping, responding to lawful requests from regulatory or law enforcement authorities, and retaining financial transaction records for the legally required period. |
loy4d does not sell your Personal Data to third parties for any purpose, including advertising or marketing. We share your data only in the following limited circumstances:
Processor Contracts. All third parties who process Personal Data on loy4d's behalf are bound by data processing agreements that prohibit them from using your data for any purpose other than the specific service they provide to us, and that require them to maintain security standards at least equivalent to those applied by loy4d.
loy4d uses cookies and similar tracking technologies to deliver, maintain, and improve the Platform. The following categories of cookies are in use:
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Essential for the Platform to function — session management, login state, security tokens, and anti-fraud checks. Cannot be disabled without breaking core functionality. | Session / up to 24 hours |
| Functional | Remembering your language preference, display settings, and recent game history to deliver a personalised experience on your next visit. | Up to 12 months |
| Analytics | Collecting aggregated, anonymised data about how visitors navigate the Platform to help us identify usability issues and improve page performance. | Up to 24 months |
| Marketing | Tracking whether you clicked on a promotional link or arrived via an affiliate partner, enabling loy4d to attribute registrations and measure campaign effectiveness. Used only with your consent. | Up to 30 days |
You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. Disabling analytics or marketing cookies will not affect your ability to play.
loy4d retains Personal Data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law and regulatory obligations. The following general retention schedule applies:
When retention periods expire, data is either securely deleted or irreversibly anonymised so that it can no longer be associated with any individual. Anonymised aggregate data may be retained indefinitely for statistical and research purposes.
loy4d employs a layered, defence-in-depth approach to data security. Key technical and organisational measures in place include:
Your Responsibility. While loy4d takes every reasonable measure to protect your data, no internet transmission is 100% secure. You are responsible for keeping your login credentials confidential and for ensuring the security of the device you use to access the Platform. If you suspect your account has been compromised, contact us immediately at [email protected].
As a Member of loy4d, you have the following rights with respect to your Personal Data. To exercise any of these rights, contact our support team at [email protected]. We will respond within 30 calendar days of receiving a verified request.
| Right | Description |
|---|---|
| Right of Access | You may request a copy of all Personal Data loy4d holds about you, along with information about how it is being processed. |
| Right to Rectification | You may request correction of any inaccurate or incomplete Personal Data. You can update most contact details directly from within your account dashboard. |
| Right to Erasure | You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to loy4d's legal retention obligations (e.g., AML record-keeping requirements override deletion requests for financial data). |
| Right to Restrict Processing | You may request that loy4d restricts the processing of your data in certain circumstances — for example, while a dispute about data accuracy is being resolved. |
| Right to Data Portability | You may request a copy of the Personal Data you have provided to loy4d in a structured, machine-readable format (e.g., CSV) for transfer to another service provider. |
| Right to Object | You may object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming assessments. loy4d will cease such processing unless compelling legitimate grounds exist. |
| Right to Withdraw Consent | Where processing is based on your consent (e.g., marketing emails), you may withdraw consent at any time without affecting the lawfulness of prior processing. |
| Right to Human Review | Where an automated decision has a significant effect on your account, you may request that the decision be reviewed by a human member of the loy4d compliance team. |
loy4d does not charge a fee for the first data subject request in any 12-month period. Subsequent requests within the same period may attract a reasonable administrative fee, which will be communicated before the request is processed.
21+ Only. The loy4d Platform is strictly intended for adults aged 21 and above. We do not knowingly collect Personal Data from individuals under the age of 21. If you are under 21, you must not register an account or use the Platform in any capacity.
loy4d uses age verification as a core component of its KYC process. If we discover that Personal Data has been collected from an individual under the age of 21, we will:
If you believe a minor has registered on the Platform, please contact us immediately at [email protected] so we can take prompt action.
The loy4d Platform integrates services provided by third parties in order to deliver a complete gaming and betting experience. These include:
loy4d is not responsible for the privacy practices of third-party services. Links to third-party content within the Platform (if any) are provided for convenience only; visiting such content is at your own risk. This Privacy Policy applies only to data processed by loy4d directly.
loy4d operates internationally and may store or process your Personal Data on servers located outside Indonesia. In particular, our hosting infrastructure and certain third-party processors (including game studios and KYC verification providers) may operate from data centres in jurisdictions other than Indonesia.
Where Personal Data is transferred to a country that does not offer an equivalent level of data protection to Indonesia's domestic standards, loy4d takes the following safeguards:
By registering a loy4d account, you acknowledge and consent to the transfer of your Personal Data to our international service providers under the safeguards described above.
loy4d may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the features of the Platform. The effective date at the top of this page indicates when the current version came into force.
Where a material change is made — for example, a new category of data is collected, data is shared with a new category of third party, or your rights are substantively altered — we will provide at least 14 days' advance notice by:
Continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you must stop using the Platform and may request account closure in accordance with our Terms & Conditions.
We recommend reviewing this Privacy Policy at least once every 90 days, or whenever you receive a notification of an update. Archived versions of previous Privacy Policy editions are available on request from our support team.
If you have any questions, concerns, or complaints regarding this Privacy Policy or loy4d's data processing practices, please contact our Data Protection team. We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 calendar days.
Email: [email protected] (plain text — not a clickable link)
Subject line guidance: To ensure your message is routed to the correct team, please use one of the following subject line prefixes:
Live Chat: Available 24/7 via the loy4d Platform. For privacy matters, live chat agents can log your request and escalate it to the Data Protection team; however, formal data subject requests should be submitted by email for audit trail purposes.
For questions about your account, deposits, withdrawals, or bonuses, please visit our FAQ page. For information on responsible gaming tools and self-exclusion, please visit the Responsible Gaming page. For the full rules governing your use of the Platform, please read our Terms & Conditions.
Now that you understand how loy4d protects your privacy, dive into the full Platform experience — sports betting, live casino, slots, and togel (Indonesia's traditional numbers lottery) draws are all waiting for you.